Refund policy

We hope you absolutely love your purchase from Giant Games, but we understand that sometimes items may need to be returned. 

We will accept returns for 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are final sale.

To complete your return, please email us at orders@domsports.com with your order number or a copy of your receipt. We will confirm receipt of your email and provide instructions for returning your product. Please note that you will be responsible for return shipping costs - see below. 
Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Shipping
To return your product, you should mail your product to: DOM Sports, 957 Roselawn Avenue, TORONTO ON M6B 1B6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@domsports.com.

Damaged or Defective Items
In the unlikely event that you received an item that was defective, damaged or missing parts, please send us an email at orders@domsports.com and include your order number and a description of the issue. We will have you back and playing in no time!